**All our sales will be sent to the address provided by the client. Please check the data before finalizing the operation,
D'castjoyas is not responsible for shipments to erroneous addresses, if that is what we receive from the customer
Our shipments are made through certified postal mail, once made, Dcastjoyasdesigns, can not be responsible for the time it may take to reach your destination, since it is not in our hands, post Spain is very efficient but shipments can It takes almost 30 days, (although it almost never happens) but it is a probability, so we recommend to our customers the express shipping option, it is a little more expensive, but it guarantees your arrival in 4 or 5 working days and you have the option of tracking in Every moment
The orders will be sent between 2 and 5 working days from the time the payment is made. Once sent, the customer will be informed and the tracking number of the shipment will be provided when it is done via Spain post, the tracking number does not give the option to see their status, if it is express delivery they will be able to know at all times the status Of your shipment
If a shipment made by Spain courier, has some incidence the time for the resolution is not up to us and may take up to 4 months until the courier responds to our request for information, so dcastjoyas will only be able to respond once we have the postal response , Under no circumstances will it
Dcastjoyas is not responsible under any concept of customs tariffs that may have in the countries of destination
** DHL EXPRESS SHIPPING SERVICE:
- USA, CANADA, AUSTRALIA and other countries* (please, check the list): All orders shipped to those countries will be shipped with First Class Airmail. This Priority shipping has a tracking service. Please note, NO signature will be required to delivery your order. *Saudi Arabia, Aruba, Brazil, South Korea , Hong Kong, Israel, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Dominican Republic, Singapore y Turkey
- EUROPE & Rest of the world (countries not included above): All order shipped to those countries will be shipped by Registered Airmail. Tracking service is available for most countries (France, Germany, Italy, The Netherlands, Singapore, Brazil,... ) Please note, a sign will be required to delivery the package. For most countries, in case of no authorized recipient available, the local post company will leave a notice. You may arrange a re-delivery or may pick up the item at the Post Office indicated on the notice. If this item is unclaimed after 15 days then it will be returned to the sender.
Please allow up to three business days (Monday through Friday, not including holidays) for your order to be shipped, once payment has cleared. Currently we have one shipping upgrade available (for European countries):
- Priority Shipping (Faster service, also with tracking number)
Average Delivery Times for our Standard Service:
Spain 3-5 business days
Europe : 4-10 business days.
United States : 7-18 business days
Other Countries: 10-20 business days
Before/After Christmas there use to be up to 3 weeks of delays (Nov 15th to Jan 15th).
Since international mail is affected by several circumstances, we can't solve delivery delays cases, before a period of 30 days, since the package has been sent. Please understand that, once the package is sent, transit times, custom delays, and delivery times are totally beyond our control.
Note that customers are responsible for any duties and/or customs fees that may be incurred by their destination country. Don't hesitate to contact us for any question, we'll be happy to solve your doubts.